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Getting Started

What is Wombat Invest?
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Wombat Invest is a mobile investing app which provides easy access to fractional shares and Exchange-Traded Funds (ETFs). Wombat was founded in 2017 with the goal of making investing easy and accessible to everyone. You can start investing with just £10, set up auto invest to deposit and invest money on a monthly basis, or round up your everyday purchases and invest the spare change into hundreds of global companies. Investments can offer higher returns than savings accounts over the long term, typically for at least 5 years or more. All investments carry varying degrees of risk, and you may get back less than you invest.

What is investing?
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Investing is the process of buying assets such as stocks and funds (ETFs) with the aim of making a financial gain. Investing in the stock market involves using your capital to purchase assets you believe will increase in value over time, thus increasing your return on investment. When investing, your capital is at risk. This is because investments are not guaranteed to increase in value; the value of an asset can fluctuate and there is the potential for your investment to lose value. However, long-term investing also has the potential to outperform traditional savings accounts and generate a significantly higher return.

Wombat is regulated by the FCA. What does this mean?
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Wombat Invest Ltd. is authorised and regulated by the Financial Conduct Authority (FCA) in the UK for the purpose of investment services. The FCA regulate the conduct of firms in the UK to ensure that our financial markets are honest, competitive and fair.

How do I sign up to Wombat?
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You can get started in minutes. Just download the Wombat Invest app, available on the Play Store for Android devices and on the App Store for iOS devices. After you install the app, you’ll need your National Insurance number to open your investment account. Once your account is set up, simply top up and you can start investing in the companies that matter to you. Please note, you must be a legal resident of the United Kingdom and at least 18 years old to use the Wombat app.

How does Wombat work?
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Investing might be complex but it doesn’t need to be complicated. Once you’ve opened your investment account, whether that’s a Stocks & Shares ISA (ISA) or a General Investment Account (GIA), you can get started with just £10. Browse the themed funds and stocks available in each account to choose your first investment. Tap “Buy” on the app when you’re ready to go. Themed funds allow you to invest in a collection of companies at once, while individual fractional shares allow you to invest in a specific company by buying a fraction of a whole share. That means you can build a diverse portfolio at a lower cost. Start building good financial habits by enabling Round Ups and Auto Invest to invest regularly and build a diverse portfolio. Please note, not all features are available across all of our subscription options.

What’s the minimum amount of money I can start with?
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As Wombat is a micro-investing platform offering fractional shares, you can start investing with as little as £10. Sometimes the price of a whole share can be high, so no matter your budget, you can invest in the companies that matter to you with Wombat.

How can I invest with Wombat?
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Investing with Wombat can be done in three simple ways, all of which are completely optional and can be stopped or resumed at any time:

  • Round Ups – we round up each transaction you make (from a linked account) to save money towards your investment pot. Currently, Round Ups are only available with Standard GIA and ISA accounts.
  • Auto Invest – invest a fixed monthly amount into Themes or stocks of your choice. Currently, Auto Invest is only available with Standard GIA and ISA accounts.
  • One-off Buy – as it says, make one-off investments whenever you like. One-off investments with our Instant GIA are instant, meaning they are executed immediately, within market open hours. One-off buys via our Standard ISA or GIA are executed once a day, during work days, around 15:00.
Can I use a Wombat account if I don’t have a National Insurance number?
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A National Insurance Number is required to open a Wombat Account (we are required by law to collect this information in order to open an investment account on your behalf).

Can I use Wombat if I live outside the UK?
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Wombat is currently only available in the UK. We will provide updates when this changes.

Investing

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Does Wombat give financial or investment advice?

We do our best to give you the tools you need to make informed investment choices via our how-to guides and articles in our Learning Hub. However, this does not constitute financial advice and you are ultimately responsible for the investments you make. Please make sure that you invest what you can afford, and that you are aware of the potential to receive less back than you initially invested.

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What are the market hours for trading with Wombat?

Instant GIA

The shares available for our Instant GIA are traded on the New York Stock Exchange (NYSE) which is open Monday-Friday (excluding US bank holidays) 9:30 am to 4:00 pm New York (NY)/Eastern Time (ET). This is usually 14:30 - 21:00 UK time but is subject to change according to daylight savings time.

View holidays and trading hours for the NYSE here.

If you place your trade outside of market hours, you can expect your pending trades to complete when the NYSE next opens.

Standard GIA or ISA

The majority of shares available for our Standard accounts are traded on the UK market, however, a selection of US stocks are available too. 

We trade once a day (this allows us to keep your account fees low) shortly after 15:00 each business day (excluding bank holidays). Trades on this account will complete shortly after 15:00 (if placed before the market opens, any trades placed after this will complete on the next working day).

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What can I invest in with Wombat?

1. Themed ETFs (or Exchange-Traded Funds) 
With Wombat, you can invest in themed funds (ETFs) in a range of sectors, such as gold, technology and ethical investing from just £10. We work with a number of ETF providers such as BlackRock, Amundi and Rize. Check out our ETFs to see the full range of options. Please note, ETFs are only available with a Wombat Standard GIA or ISA.

2. Fractional Shares
You can also choose to invest in 100s of global companies with fractional shares. Sometimes the value of a whole share can be really high, which is why we provide fractional shares; fractional shares allow you to purchase just part of a whole share for as little as £10. No matter your budget, you can own a piece of brands like Tesla, Apple, Amazon or AMC. Please note, some stocks are only available with certain accounts; the selection of individual fractional shares we offer differs on Standard and Instant accounts.

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What are themed funds (ETFs) and fractional shares, and what is the difference between them?

When investing in themed funds (or Exchange-Traded Funds/ETFs), you are investing in a fund (which contains a collection of companies, grouped by theme) that aims to mirror the performance of a specific stock index without buying stocks in each company individually. With a stock ETF (which is what Wombat offers), you don’t own shares in the individual companies, instead, you own shares of the ETF. As Wombat is a micro-investing platform, you don’t need to buy a whole share of an ETF, instead, you can own fractions of the ETF for just £10. ETFs are considered one of the best ways to diversify your portfolio and are a simple and powerful way to help you realise your investing goals. With Wombat’s fractional shares, you can invest, and own a fraction of a whole share from just £10, in individual companies. So no matter your budget, you can own a piece of brands like Tesla, Apple, Amazon or AMC. While ETFs are generally considered lower risk (if any individual stock value decreases dramatically, as it’s just one component of a larger index, it would not be as detrimental to your overall returns), fractional shares have the potential to yield greater returns and gives you the control to decide exactly what companies you want to invest in.

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Which themed funds (ETFs) can I invest in with Wombat?

We have packaged investments into carefully curated themed ETFs that provide you with access to a broad range of companies and brands that match a specific theme. We believe we have a themed fund to suit everyone’s interests and beliefs.

For more information regarding the themes, please read the Key Investor Information Documents (KIID) and factsheet for each themed fund. You can view this document by clicking on the individual themed fund in the app.

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What are KIIDS?

Fund (ETF) managers provide an information sheet called a KIID (Key Investor Information Document) which includes all the key facts about a fund. It describes what the fund does, the investment risk, charges and performance to help you compare different funds and assess whether that particular investment is right for you. It comes in a standardised format, set out by European regulations.

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What are dividends, and will I receive them?

A dividend is a reward paid to shareholders for their investment in the company, and it usually originates from the company's net profits. When a company chooses to give a dividend, they are choosing to distribute a company’s earnings to its shareholders. The company will fix a certain amount of money to be distributed per share, so the amount that you ultimately get will depend on how many shares you have. 

We do have many shares that historically pay out dividends. They are as follows: Burberry, JD Sports, Associated British Foods Unilever, Greggs, Domino's Pizza Group, Diageo, Vodafone Group, Moneysupermarket.com Group, Games Workshop Group, AVIVA, Barclays, HSBC Holdings, Morrisons, Tesco, GlaxoSmithKline, J D Wetherspoon, Apple, Microsoft, Nvidia, Disney, Nike, Manchester United, Adidas, AB InBev, and Ferrari.

Please note that while a company has paid out dividends in the past on their shares, this may not be the case in future. There are many factors that may cause a company to choose not to pay out dividends. This is something beyond Wombat’s control.

If you are invested in a company that chooses to pay dividends, the dividends will be added to your account in one of two ways: either paid out to your Wombat cash account, or if it’s an accumulation dividend, profits from the stock’s gains will be reinvested into the stock (increasing their value, as opposed to being paid out in cash).

Accounts

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What types of accounts can I hold with Wombat?

Our Instant plan provides you with a General Investment Account (GIA), and our Standard plan offers you a choice between a General Investment Account (GIA) or a Stocks & Shares ISA (ISA). View our pricing page for more information on each account type.

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What is a Stocks & Shares ISA?

An ISA is an “Individual Savings Account”. If you have an ISA, you can invest up to £20,000 per year completely tax-free. There are many types of ISAs, such as Cash ISAs, Stocks & Shares ISAs, and Innovative Finance ISAs. You can have multiple accounts in each type, but you can only open, and fund, one account per ISA type each year. Wombat offers a Stocks & Shares ISA. Please note, tax treatment depends on the individual circumstances of each client and may be subject to change in future.

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What is a General Investment Account (GIA)?

A General Investment Account is a standard investing account which is NOT tax-free. This means that you are liable to pay taxes on any realised capital gains. However, there is no limit to how much you can invest, or how many GIAs you can have. Wombat offers two GIAs: Instant GIA & Standard GIA. You can view more information on both of these account types here. Please note, tax treatment depends on the individual circumstances of each client and may be subject to change in future.

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How do I open an Instant GIA, or Standard GIA, or Standard ISA?

Opening an investment account with Wombat is quick and easy. You’ll need to download the Wombat app, available on the Play Store (for Android devices) or the App Store (for iOS devices). Once you’ve installed the app, enter your details to register for a Wombat account, and then after you have successfully registered you will be presented with the account selection screen. Read the information on each account type, and then simply tap on the account you want to open to start the ID verification process.

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Can I open multiple account types with Wombat?

Yes, you can open multiple accounts. For example, you can open an Instant GIA and a Standard ISA and/or Standard GIA. With Wombat, it’s easy to monitor the performance of all of your accounts. Once you’re in the app, you can easily switch between your accounts by selecting the account name in the top left of the screen, and selecting the account you want to change to.

How do I open an additional account with Wombat?
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If you already have Standard ISA or GIA, or an Instant GIA, and would like to open an additional account, open the Wombat app and tap the name of your existing account in the top left of the home screen. Then tap “Create new account” and use the account selection screen to open a new account of your choice.

Are there any restrictions on how often I can trade with an Instant GIA?
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You can trade as often as you like, as long as you are not day trading. A day trade constitutes buying and selling the same asset within the same day. Your account will be frozen for 90 days if you day trade 3 times or more within 5 days. More information about day trading can be found here. The shares available for our Instant GIA are traded on the New York Stock Exchange (NYSE) which is open Monday-Friday (excluding US bank holidays) 9:30 am to 4:00 pm New York (NY)/Eastern Time (ET). This is usually 14:30 - 21:00 UK time but is subject to change according to daylight savings time. If you place your trade outside of market hours, you can expect your pending trades to complete when the NYSE next opens.

Are there any restrictions on how often I can trade with a Standard GIA or ISA?
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You can make as many trades as you like, but the trades will only complete when the stock market is open. 

The majority of shares available for our Standard accounts are traded on the UK market, however, a selection of US stocks are available too. We trade once a day (this allows us to keep the account fees low) shortly after 15:00 each business day. Trades on this account will complete shortly after 15:00 (if placed before the market opens, any trades placed after this will complete on the next working day).

Please note, trades placed on ‘The Adventurer’, ‘Fly the Flag,’ or 'The Balanced' need to be placed before 11am in order to execute that day. If placed after 11am, the trade will complete on the next working day.

Which account is right for me?
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Generally, we would recommend using an ISA if you are able to. You can open multiple ISAs each year, as long as they are different types of ISA. e.g. you can open a Cash ISA and a Stocks & Shares ISA within the same tax year, but you cannot open two Stocks & Shares ISAs within the same year. In addition, the combined limit for all ISAs you own is £20,000 each year. This means you can only deposit £20,000 across all of your ISAs combined in any one year. However, you can easily transfer an existing Stocks and Shares ISA from a different provider to Wombat. If this is something you are interested in, please contact our customer support team at support@wombatinvest.com to assist you with the process.

A GIA is a great choice if you have already opened or funded an ISA, or if you've reached your £20,000 ISA limit. Please note, tax treatment depends on the individual circumstances of each client and may be subject to change in future.

What is Capital Gains Tax?
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Capital Gains Tax is what you will pay on any gains above £12,300, subject to having no other investments. Your Capital Gains Tax allowance includes all the realised gains you make across any investments you’ve sold that year (i.e. stocks and themed funds, but also rental properties or art). If your total net capital gain for the year is within the government allowance (£12,300 in the 2021/22 tax year), it’s tax-free and there’s no need to report it.

Significantly, any capital losses you’ve realised that year (i.e. investments you’ve sold at a loss) count against your gains, which could keep you under the allowance. For instance, if in a tax year, you sell one investment at a £30,000 gain and another at a £18,000 loss, your net capital gain is £12,000 and under the allowance.

Capital Gains Tax is calculated on the gain from the original date of purchase, not the growth of your portfolio year-to-year. If you’re planning to invest for the long term, compounding means £12,300 becomes an achievable gain on comparatively small initial investments.

Any gains over the Capital Gains Tax allowance of £12,300 should be declared on your annual HMRC self-assessment tax return. Please note, tax treatment depends on the individual circumstances of each client and may be subject to change in future.

Please note, it’s important to stay up-to-date with the latest guidance from HMRC as these amounts are subject to change by the government. You can view the latest information on Capital Gains Tax on the HMRC website.

Round Ups

What are Round Ups and how do they work?
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Round Ups allow you to easily build up a pot of money via rounding up spare change from your everyday purchases. So, if you use your linked account to buy a coffee for £2.30, we’ll automatically round it up and add £0.70 to your Wombat account. Twice a month, we’ll invest the spare change directly into a themed fund or fractional share of your choice, or into your Wombat cash account ready for you to invest. Please note that if the spare change totals less than £10 at the time of the scheduled direct debit, the funds will not be debited from your bank and will instead carry over into the next scheduled date your Round Ups pot is due to be debited. The minimum investment value whether through Round Ups, Auto Invest or One-off Buy is £10. Round Ups will also never take you into your overdraft and you can pause or resume Round Ups at any time. Please note, Round Ups are currently only available with a Wombat Standard ISA or GIA.

How do I set up Round Ups with Wombat?
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Open the Wombat app and make sure you have a Wombat Standard GIA or ISA selected. Tap “Round Ups” from the home screen or through the “Auto Invest” tab. Please note, if you haven’t done so before, you will need to set up a direct debit mandate first before you can enable the Round Ups feature.

How much can I save from Round Ups?
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The amount you can save with Round Ups is entirely dependent on the number of transactions you make with your linked bank account. On average our customers invest around £28 per month through Round Ups. This is based on Round Up transactions and values made between January and June 2022.

Do I have to use Round Ups?
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No, Round Ups are disabled by default and you don’t have to enable it. If you do decide to use it and change your mind, you can turn Round Ups on and off at any time.

How do I turn Round Ups off?
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Open the Wombat app and go to “Account”, then tap “Round Ups”, and simply move the slider to “on” or “off”.

How do I connect more Round Up accounts to Wombat?
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You can add more Round Up accounts from the Account section of the app, but all deposits will be collected in bulk from your nominated Direct Debit account.

Why do I need to connect my Wombat account with my bank account for Round Ups?
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For Round Ups to work, we need to connect with your bank in order to create a secure connection with your financial institution on a strictly read-only basis. The technology that makes Round Ups possible is called Open Banking. Open Banking allows you to share certain financial information that only you and your bank can see, such as your balance and transaction history, with other authorised financial providers or services of your choosing (all providers have to comply with data protection rules, including GDPR). The financial data that you share with authorised providers, grants read-only access to things like your spending transactions and regular payments. Granting access to this allows Wombat to securely access your transaction history and perform the calculations to enable the Round Up feature.

This creates a connection for 90 days only and you can withdraw this permission at any time. If you have Round Ups enabled, Wombat will email you 10 days in advance of the connection expiring to request re-authentication of the connection between Wombat and your bank account.

Why did I receive an email from GoCardless, and who are they?
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If you have Round Ups (or Auto Invest) enabled, you will receive an email from our payment partner, GoCardless. GoCardless is an FCA-regulated financial services provider. This email is simply to notify you that your fortnightly Round Up (or monthly Auto Deposit) payment will be transferred to your Wombat account and includes details of when the money will be debited from your bank.

Auto Invest

What is Auto Invest?
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With Auto Invest, you can specify a fixed monthly amount to invest in a particular themed fund or stock. It’s a convenient and consistent way to make regular investments and build your portfolio. Auto Invest is also a great way to utilise pound-cost averaging, which means regularly investing the same amount, into the same asset, at regular intervals. This means you will own assets for varying purchase prices and therefore can reduce the overall impact of price fluctuations, as over time the cost per share will average out. Please note, Auto Invest is currently only available with Wombat Standard ISA or GIA.

How do I set up Auto Invest with Wombat?
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Open the Wombat app and make sure you have a Wombat Standard GIA or ISA selected. Tap “Portfolio”, and then tap “Auto Invest”. Here, you can decide how much you would like to Auto Deposit each month.

You can choose to simply deposit this amount into your Wombat cash account, or you can choose to Auto Invest it into one, or multiple, themed funds or fractional shares. To do this, enter your Auto Deposit amount , and then scroll down to “My Auto Investments” and use the + or - buttons to control how much you want to invest in each themed fund or stock. Please note, the asset must be in your watchlist or portfolio (previously invested) to appear as a choice. Once you are ready, tap “Confirm Changes” (you may need to set up a direct debit mandate first if you haven’t done so before).

What are the minimum and maximum amounts I can Auto Invest with Wombat each month?
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The minimum amount you can Auto Invest is £10. There is no maximum.

Can I select which dates the amount will be deposited?
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Yes, you can choose to Auto Invest either on the 7th, 14th, 21st, or 28th of each month. Please note if the date you have selected falls on a weekend or bank holiday at any point, your funds will be taken on the closest available working day. 

If you want to change the date you have selected, go to “Account”, and then tap “Auto Invest.”

When will the Auto Invest amount be taken from my bank account?
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The Auto Deposit amount will be withdrawn from your bank on the date you have selected from the options above. It will then take two working days to reach your Wombat account. We also notify users 3-5 working days in advance of the transfer to give you time to cancel if you wish.

How do I cancel Auto Invest?
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To cancel Auto Invest, please open the app and go to “Account” > “Auto Invest” > Toggle Auto Invest to “off” (this will stop any cash from automatically investing in selected assets; however, the amount will still be transferred from your bank to your Wombat cash account). To stop your Auto Deposit, go to “Account” > “Auto Deposits” > toggle Freeze Auto Deposits to “on”.

How do I adjust the amount that l Auto Invest with Wombat?
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To adjust your Auto Invest amount, please open the app and go to “Portfolio” > “Auto Invest” and adjust the invested amount to the new amount you would like deposited each month.

Please note, if you have a direct debit set up, and add a new monthly Auto Invest through the “Invest” tab, it will add to your overall Auto Deposit amount (e.g. if you already have a £100 Auto Invest set up, then add £20 to a stock or ETF via the “Invest” tab, the overall value of your Auto Deposit will increase to £120). Also, if you remove a monthly investment, the overall Auto Deposit value will stay the same, however, the money will be debited into your Wombat cash account rather than an asset. To change the overall value of your Auto Deposit, go to “Portfolio” and then “Auto Invest” and amend your Auto Deposit here.

Can I use Auto Invest and Round Ups at the same time?
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Yes, you can use both features simultaneously. You can set both of these up by going to the app home screen > “Portfolio” > “Auto Invest”.

Privacy & Security

Why should I trust Wombat?
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Wombat is helping over 250k users across the UK to make the most of their money. Here are just some of the reasons why they’ve chosen to trust us:

  • Wombat Invest is authorised and regulated by the Financial Conduct Authority (FCA) in the UK for the purpose of investment services. The FCA regulate the conduct of firms in the UK to ensure that our financial markets are honest, competitive and fair. This requires us to have robust procedures to ensure we run our business appropriately and have the best interests of our customers at heart.
  • We take your data security extremely seriously and adhere to the most rigorous industry standards, including 256-bit, bank-level encryption for the transmission of sensitive financial and personal data. We regularly engage information security specialists to test our systems.
  • We have been recognised for numerous esteemed financial awards, including Investment Tech of the Year 2022 at UK Fintech Awards. UK FinTech Awards is brought to you by FinTech Intel, the global market intelligence platform for financial services technology.
  • Most recently, Wombat closed its Series A funding round. Backed by Fuel Ventures, one of the country’s leading VC firms, Wombat raised £4.2m with the help of people who trust and believe in our mission to make investing accessible. The funding supports our ambitious growth plans, forthcoming product launches and plans for international expansion.

If you’d like to know anything else about us, please don’t hesitate to get in touch at support@wombatinvest.com. We’ll happily chat with you and help you get to know our company better in any way we can. We want to help people like you save and invest for a better future.

Is my money FSCS protected?
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Wombat is covered by the government’s Financial Services Compensation Scheme up to a limit of £85,000. Please be aware that this does not cover any decline in the value of your investments. You can find more information about FSCS protection here.

How is my personal information protected?
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Your information is stored securely on our servers and processed in accordance with local laws and regulations. Read our Privacy Policy for more details.

Can Wombat employees see my personal details, bank details or credit card details?
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Your data is stored in our encryption-protected system. Customer details can only be accessed by a limited number of Wombat staff in order to provide you with Wombat products and services. This access is carefully managed under our strict Privacy Policy. The necessary staff are also up-to-date with GDPR (General Data Protection Regulation) and regularly undergo training.

Why do I need to provide my National Insurance number to Wombat?
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To fully comply with UK, EU and global regulations, Wombat requires your National Insurance number to open an investment account.

Why did Wombat ask for a photo ID during the sign-up process?
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To fully comply with UK, EU and global regulations, Wombat may require photo ID to enable us to verify the identity of all users.

What is identity verification?
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As a financial company regulated by the FCA, Wombat is required by law to verify the identity of all its customers. Identity verification is an authorisation process that compares the details provided by a user with documentation that proves it. This also ensures that any mistakes made during the sign-up process can be rectified quickly.

What types of ID can I use to verify my identity with Wombat?
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  • Valid UK or overseas passport
  • Valid UK driving licence
  • Valid EEA/EU photocard licence
  • EU Identity card
  • EEA or Switzerland national identity card
  • Other national identity cards (non-UK identification card)
  • Northern Ireland voter's card
  • Residence permit issued by Home Office to EU Nationals
How do I report unauthorised access to my Wombat account?
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If you believe someone has gained access to your Wombat account, please contact our support team at support@wombatinvest.com as soon as possible. You may also wish to consider cancelling any linked banking activities.

How do I change my PIN or password for Wombat?
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To change your pin or password, open the Wombat app, select “Account”, and then tap on either “Password” or “Pin” to change it.

How do I reset my password for Wombat if I have forgotten it?
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If you’ve forgotten your password, you can request a reset link by selecting ‘Log in with email’ on the home screen and clicking the forgot password option. If you have tried this and are still having issues with resetting your password, please contact support@wombatinvest.com for assistance.

My phone has been lost or stolen. What should I do about my Wombat account?
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Please contact Wombat at support@wombatinvest.com as soon as possible.

Deposits & Withdrawals

How can I deposit money in my Wombat cash account?
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Before you start investing, you need to top up your Wombat cash account. This can be done via an Instant deposit (this usually only takes a couple of minutes), or a Bank transfer (which can take up to 48 hours). All you need to do is link your bank account and select the amount you’d like to transfer. To do this open the app, tap “Add Money”, and follow the step for your preferred transfer method. If you’ve opened a Standard ISA or a GIA with us, you can also use our Auto Invest and Round Up features to deposit and invest money automatically.

What is the difference between a bank transfer and an Instant deposit?
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With a bank transfer, you need to log in to your bank account and manually enter a sort code and account number to deposit money into your Wombat account. You can view this information by going to the app > “Add Money” > “Make a Bank Transfer”. 

An Instant deposit is much faster and can be accessed from within the Wombat app via TrueLayer (which is also regulated by the FCA). You just need to specify how much you want to deposit, select your bank, authorise the deposit to Wombat, and TrueLayer will complete the transaction.

How long will it take for a deposit to land in my Wombat account?
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Bank transfers are processed between 9am-5pm Monday – Friday (excluding bank holidays) and may take up to 48 hours to land in your account. 

Instant deposits are much faster and should land in your account within minutes, but sometimes this can take up to two hours. 

Please note, if it’s your first time depositing into your Instant GIA (or your first deposit after changing your bank details), this can take up to one working day to reach you; this is due to some additional compliance checks required for all users’ first deposits.

How do I withdraw money from my Wombat Stocks & Shares ISA or GIA?
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You can withdraw either some or all of your money at any time, as long as that amount has fully settled (i.e. there are no pending investments). To make a withdrawal, please go to the “Account” section of the Wombat app, then tap “Transfer to Bank”. Here, you can specify the amount that you would like to withdraw from your Wombat Cash Balance to your linked bank account. If you want to withdraw money that is currently invested, you will need to sell these assets first.

How do I sell themed funds or shares that I’m invested in?
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To sell an asset, go to your “Portfolio” in the Wombat app, and tap on the asset you would like to sell. Tap “Sell” and decide how much you want to sell: you can enter a specific amount, or use the “Sell all” feature if you want to sell your whole investment in that asset. 

For Standard Accounts (as long as trades are placed before 14:30) this will be processed at 15:00 each day; we only trade once a day on our Standard Accounts (this allows us to keep the account fees low).

The shares available for our Instant GIA are traded on the New York Stock Exchange (NYSE) which is open Monday-Friday (excluding US bank holidays) 9:30 am to 4:00 pm New York (NY)/Eastern Time (ET). This is usually 14:30 - 21:00 UK time but is subject to change according to daylight savings time. If you place your trade outside of market hours, you can expect your pending trades to complete when the NYSE next opens.

How long do withdrawals take?
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Withdrawals usually take 3-5 working days to be transferred to your linked bank account.

Pricing & Fees

What are the fees for an Instant account?
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  • There is no account fee for an Instant GIA.
  • Each individual trade is subject to a 0.65% Foreign Exchange (FX) fee. When you sell or buy shares in US companies, your cash will be converted from GBP to USD. Wombat Invest collects a small fee (FX fee) for this currency conversion - it helps us generate revenue, grow the business and bring you even more benefits and features.

Did you know that you also get 0.2% cashback on every buy you make with an Instant GIA? You just need to place a buy, and weekly, the cashback will automatically be applied to your Wombat cash account. See the full T&Cs here.

View our pricing here.

What are the fees for a Standard Account?
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There is a £1 per month fixed subscription fee covering all transaction and investing costs, and grants you access to the Learning Hub, Round Ups and Auto Invest. There is also a platform fee of 0.10% of your portfolio value, e.g. £10 per £10,000 per year which is charged monthly. At any time, you can view the fees you will pay per month for your Standard accounts by opening the Wombat app >” Account” >” Fees & Charges”. These low fees make Wombat one of the cheapest providers out there!

On some occasions, a 0.75% FX fee will be applied to trades on foreign shares only. Plus, where applicable, an ETF provider fee (0.07% and 0.75% variable based on the fund) will be charged annually, and billed monthly, depending on which themed fund you select. This isn’t deducted from your account but rather is reflected in the value of your fund.

View our pricing here.

I have a balance of £0 - will I be charged for the fixed subscription fee for a Standard GIA or ISA?
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If your cash balance is less than £1 at the time fees are collected, and you have a portfolio balance over £0, we may sell a small amount of themed funds/shares to make up the monthly fee. If however both your cash balance and portfolio are £0, you will not be charged a fee.

My Account

How do I update my address?
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You can edit your direct debit in the app. Open the Wombat app, tap “Account”, and then tap “Auto Deposits”. Here, you can freeze your Auto Deposits, change your payment date, or cancel your direct debit.

How do I change my direct debit mandate?
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You can edit your direct debit in the app. Open the Wombat app, tap “Account”, and then tap “Auto Deposits”. Here, you can freeze your Auto Deposits, change your payment date, or cancel your direct debit.

How do I change my linked bank account?
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You can update your linked bank account in the app under “Account” > “Bank Account”. 

Please note, if you have an Instant GIA, your first deposit after you change your linked bank account can take up to one working day to reach you; this is due to some additional compliance checks required for all users’ first deposits.

How do I change the email address or phone number attached to my Wombat account?
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Please get in touch with us at support@wombatinvest.com.

How do I check the current value of my investments with Wombat?
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Visit the Portfolio section of the Wombat app to view the value of your current investments. If you have any questions, please contact our support team at support@wombatinvest.com

Why has the value of my investments changed from the time when I sold them to the time I received the money in my bank account?
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The price of assets at the exact moment you request to sell may change in value when the sale is actually processed and traded (which is when the value of your asset is finally determined).

For example, if you request to sell your assets on Monday after markets have closed based on £x value, on Tuesday when the market opens and the asset units are sold, the value might have increased or decreased in value because the asset value fluctuates frequently throughout the day.

How do I view my payment history with Wombat?
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You can view your payment history at any time by opening the Wombat app > “Account” > and then tapping “Transaction History”.

Will I receive any reports or statements for my transactions with Wombat?
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You will receive contract notes for each transaction and you can view these using the app at any time. “Contract Notes & Statements” can be viewed in the Account tab of the Wombat app.

Can I cancel an order?
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The ability to cancel an order is dependent on your account type. You are able to cancel any pending orders on an Instant GIA. However, once an order has been completed, then you are unable to cancel or make any amendments to the order. 

With a Standard GIA or ISA, all orders are submitted in bulk to complete in our trade window so once an order has been created, it cannot be cancelled.

How do I close my Wombat account?
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In order to close your account, you first need to make sure that you have sold all of your assets and have either withdrawn all of your funds or transferred them to another provider.

To sell an asset, go to your “Portfolio” in the Wombat app, and tap on the asset you would like to sell. Tap “Sell” and decide how much you want to sell: you can enter a specific amount, or use the “Sell all” feature if you want to sell your whole investment in that asset. 

Then, please get in touch with us at support@wombatinvest.com and we’ll close your account. This will close your investment account, cancel your direct debit mandate, and disconnect any features like Round Ups or Auto Invest if you have a Standard account.

Refer a Friend

What is Wombat’s Refer a Friend bonus?
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If you refer a friend to Wombat, and they open their first investment account with us, we will reward them with £10 cash straight into their Wombat cash account to help them get started with investing. We will also reward you with £10 cash straight into your Wombat cash account. Please note, the referred friend must be a new user and open an investment account with Wombat for you both to be eligible for a reward. Once your referral code has been used by a friend, this cannot be reversed.

View the full T&Cs here.

I was referred by my friend and used their unique referral code. When will I receive my bonus?
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Referral bonuses are paid out after you open an investment account with Wombat. Our Instant plan provides you with a General Investment Account (GIA), and our Standard plan offers you a choice between a General Investment Account (GIA) or a Stocks & Shares ISA. You will receive a £10 Refer a Friend bonus within two working days of account creation. You can then use this referral bonus towards your first investment on the Wombat app. Please note, all bonuses must remain in the account they were allocated to for a minimum of 90 days before they can be withdrawn.

I have referred someone and they used my unique referral code. When will I receive my bonus for referring them?
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You will receive a £10 Refer a Friend bonus after the person you referred has created an investment account with Wombat. The referral bonus is paid out within 48 hours during the working week. You can then invest this money.

I have signed up using a referral code, will I also get the welcome bonus?
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No, only one introductory offer is applicable per user. View the T&Cs for our Welcome Bonus here and the T&Cs for our Refer a Friend program here.

How many friends can I refer to Wombat?
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You can refer up to three friends to Wombat.

Please note, once your referral code has been used by a friend, this cannot be reversed.

Will I be able to withdraw the bonus money?
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All Refer a Friend bonuses from Wombat must remain in the account they were allocated to for a minimum of 90 days and must be invested before they can be withdrawn. You can view the full T&Cs for Wombat’s Refer a Friend program here

My Cashback

What is Wombat’s cashback bonus?
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Every time you invest in a share with our Instant GIA, you’ll get 0.20% cashback straight into your cash account. Cashback is uncapped so the more you trade; the more you earn. Exclusively with Wombat. You can view the full cashback T&Cs here.

What is Wombat’s cashback amount?
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Wombat will give you 0.20% cashback on all buys you place on our Instant GIA account. For example, for every £500 traded you'll get £1 cashback on us.

When is my cashback paid?
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Cashback is paid the next Wednesday following the completion of your buy order and deposited straight to your Wombat cash account.

Can I earn cashback on all trades I make with Wombat?
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Cashback can only be earned on all buy trades (therefore this does not include sell trades) made with a Wombat Instant GIA.

Is there a limit to the cashback I can earn with Wombat
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No, cashback is unlimited. The more you invest; the more you earn.

Do I get cashback on Wombat’s Standard accounts?
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Cashback is exclusive to the Instant GIA account.

Welcome Bonus

What is Wombat’s welcome bonus?
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Wombat Invest is offering new users the chance to receive £10 to be used towards their first investment via the Wombat app available on the Play Store for Android and the App Store for iOS. View our full T&Cs here.

How do I get Wombat’s welcome bonus?
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For new customers to Wombat, the welcome bonus will be valid upon any app install followed by the successful opening of an investment account, whether that’s a Stocks & Shares ISA (ISA) or a General Investment Account (GIA). This offer can only be claimed once per user. Please note, you must be a legal resident of the United Kingdom and at least 18 years old to use the Wombat app.

When will I receive my welcome bonus for signing up to Wombat?
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The welcome bonus is paid out within two working days of account creation during the working week.

Please note, any promotional bonuses received must stay within the account they were allocated to for a minimum of 90 days and have been invested in that period in order to be eligible for withdrawal.

I’m a new user to Wombat, and I have created an investment account, why haven’t I received the welcome bonus?
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If you have met all of the requirements for the welcome bonus (you can check out the full T&Cs here), and have not received your bonus within five working days, please contact support@wombatinvest.com and our dedicated Customer Support team would be more than happy to help.

Still have questions?

Contact support@wombatinvest.com and our dedicated Customer Support team will be more than happy to help.